Online Shop FAQs
CUSTOMER CARE
For Keeps Clean Beauty products are currently available to shop at forkeepscleanbeauty.com. We are a proudly Filipino brand, based in Metro Manila, Philippines.
Our team is working hard on making our products more accessible and available to everyone. At the moment, all purchases made in our website can be delivered to anywhere within the country.
Online Shop Support
You matter to us.
While shopping at forkeepscleanbeauty.com is available 24/7, our customer service representative / help desk via Facebook and Instagram will be available to chat from 8:00 AM to 5:00 PM daily (EXCEPT WEEKENDS and HOLIDAYS), Philippine time.
Should you have any other questions or concerns, you may also email us at cs@forkeepscleanbeauty.com or submit a form through our contact form. Kindly expect a response within 24 hours.
You may also call or text us at our service hotline at +63 999 221 3037 from 8 am – 5 pm, Monday to Friday.
PAYMENT
Payment Options
We offer flexible payment options through the following methods:
- Credit / Debit Card via PayPal. You will be guided on the steps upon checkout.
- Credit / Debit Card and Maya Wallet via Maya. You will be guided on the steps upon checkout.
- Bank Deposit to our BPI and BDO account. Bank details will be provided upon checkout.
- Mobile Wallet transfer to our GCash account. Mobile number will be provided upon checkout.
- Cash on Delivery (COD) upon receipt of your parcel. This option only applies when you select the ‘Standard & Express Delivery’ shipping option.
For payments made via Bank Deposit and Mobile Wallet, kindly send us a proof of complete payment through the automatic confirmation email that you will receive upon placing your order. Make sure to send a clear photo or screenshot. Payment must be secured within 24 hours of receipt of confirmation email. Otherwise, the system will automatically cancel your order.
A payment confirmation will be sent via email as soon as transaction has been confirmed.
For Purchases, please be reminded that we do not accept any other payment method/options aside from the one specified on our website/social media account.
FULFILLMENT
Processing
Our business operating hours are from 8 am – 5 pm, Mondays through Fridays 8 - 12 NOON (Except Weekends and Holidays).
Orders placed from Sunday to Thursday will be processed within 24 hours. Orders placed from Friday to Sunday will be processed on the following Monday. Orders placed during Holidays will be processed on the next working day.
Options and Schedule
Express Delivery for Metro Manila Only
If you are located within Metro Manila and wish to receive your items within 24 HOURS, you may select this option for a fixed rate of Php 350. SAME DAY DELIVERY for orders PAID by 12 NOON, otherwise delivery will be the NEXT WORKING DAY. For orders placed during Holidays and weekends, delivery will be on the next working day. A customer service representative will get in touch with you via email or text. WE ACCEPT COD for EXPRESS DELIVERY.
Express Delivery is only available from Monday to Friday. No Express Deliveries during the weekend and holidays.
Standard Delivery
We safely and securely deliver your orders through our partner couriers with nationwide coverage.
Expect your orders to be delivered within the following number days from the receipt of your shipping notification email:
- Metro Manila – 2-3 days
- Luzon – 3-5 days
- Rest of the Philippines – 4-7 days
Pick Up from Muntinlupa City
Pick-ups from our headquarters arranged by customers in Ayala Alabang, Muntinlupa City are from Mondays to Fridays from 9AM to 5 PM.
This option is not available for Cash on Delivery (COD) payment option. All Pick Ups must be paid for in advance.
Please note that by selecting this option, For Keeps will not be liable for any damage due to transport.
Shipping Fee
We ship from Metro Manila and we compute for our Standard Delivery shipping rates based on the following:
- Weight of items
- Size of packaging
Please note that Cash on Delivery (COD) orders will follow the same above shipping fees.
Order Tracking
We will send you a shipping notification email when your order has been shipped. A tracking number and estimated delivery schedule will also be provided in the notification.
Other Delivery Requests
We will happily accommodate special delivery requests such as for gifting or gifting with multiple delivery addresses. Please email us at cs@forkeepscleanbeauty.com to coordinate.
RETURN POLICY
All sales are final and are non-refundable. Due to the nature of our products, please keep in mind that we are unable to issue exchanges and offer refunds for used or opened merchandise.
Returns and exchanges can only be granted under the conditions below and is subject for review and approval by the For Keeps management.
When can I return my purchase?
Returns and exchanges are only accepted on the following conditions:
- IF the wrong product is delivered
- IF the product is received damaged (subject for review and approval by the For Keeps Clean Beauty management)
All products must be in its original packaging.
Requests for exchange must be made within two (2) days of receipt of the product. Once your request has been approved, we will notify you via email and you may ship your order back to For Keeps Clean Beauty to the address provided. Once we have received your returned item, allow up to two (2) working days for us to evaluate your returned items and prepare your new ones for shipping.
Shipping fees to and from For Keeps Clean Beauty will be shouldered by For Keeps.
Do you accept refunds?
All sales are final and are non-refundable. If you do not want to immediately replace your returned item, we may refund you through online store credits. No refunds in monetary form will be given.
What does For Keeps Clean Beauty do with returns?
We do not reuse or resell any returns. We properly dispose the contents of returned items and bottles are sent to recycling facilities.
